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Serve your customers better by handling special orders with ease.

The single biggest reason for losing a sale in store is simply not having the item in stock.

The downsides are massive:

• not only do you lose the sale
• but you also lose the customer - probably for life.

Even if you wanted to it is not possible to stock everything yet suppliers often boast that their lead time is only a matter of days - so why not add special orders to your channels to market.

Montana Retail has a module dedicated to making special orders an integrated part of your operation and its totally integrated into point of sale and centralised stock

With rising rents, falling sales in the high street, cheaper technology - what could be better than developing an ability to handle special orders to strengthen and grow your business?

How does Montana Retail help?

• Easy to use simple integrated interface at point of sale – all of your staff can take special orders
• Customer database
• Supplier price lists and catalogues can be stored within the system as well as stock items
• Auto creation of stock items for special order products
• Tailored items (standard stock feature) allow special orders to be customised for customers exact requirements (eg “high gloss finish or buff finish”)
• Request to purchase at point of sale
• Back to back orders or
• Consolidation of special orders with main orders for best pricing
• Direct delivery (drop ship) supported
• Goods reservation at point of sale
• Segregated reserved stock per site
• Inter branch transfers to satisfy special orders
• Auto notification to customers by SMS or E-mail

Benefits

• Increase sales by not letting customers leave unsatisfied
• Increase customer service
• Improve company image
• Build your customer database
• Relationships with known customers allow you undertake specific directed marketing
• Take advantage of your knowledge of your customer needs
• Incorporate special order requirements into routine buying profiles
• Don’t lose the real value of your staff’s specialist knowledge
• Enhance the real value of your business

 

Complete IT and business support for your business

FCL can bring you a system that uses a single stock management solution, integrates point of sale and/or mail order and that can give you total control over special orders - and all at tremendous value for money.

When you work with FCL we can bring you a whole raft of expertise that you can use to build your business.

+44 (0)1489 795000 info@montanaretail.co.uk Download brochure

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“Before we implemented Montana our special orders admin was in chaos - our staff never had time to phone all the customers to advise that their goods had been received - now we have a solution that handles all our special orders and our growing network of branches”…